Policies

Shipping Policy

We strive to process and ship all orders as quickly as possible.

* In-Stock Products: Orders are typically processed within 1–2 business days.
* Special Order / Backorder Items: Estimated lead times will be provided after purchase.
* Tracking information will be emailed once your order has shipped.
* Shipping times vary depending on destination and carrier.
* NGX Motorsport is not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.

If you have any questions regarding your shipment, please contact our team and we’ll be happy to assist.

Where’s My Order?

After placing your order:

1. You’ll receive an order confirmation email.
2. Once your order ships, you’ll receive a tracking number via email.
3. Use the tracking number to monitor your shipment at any time.

If you have not received tracking information within 2 business days (for in-stock items), please contact us with your order number.

Return Policy

We want you to shop with confidence.

Unused products in their original packaging may be returned within 30 days of delivery.

To qualify for a return:

* Product must be unused and uninstalled
* Original packaging must be included
* All accessories and hardware must be present

Please note:

* Special order items are non-returnable.
* Installed or used products cannot be returned.
* Shipping charges are non-refundable.
* Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.

Approved returns may be subject to a restocking fee of up to 20%, depending on the supplier.

How Do I Make a Return or Exchange?

Please contact us before returning any item.

Include:

* Order Number
* Name
* Reason for return or exchange
* Photos if applicable

Once approved, we’ll provide return instructions.

Replacement items will be shipped after the returned item has been inspected.

Warranty

Most NGX Motorsport products are backed by a Limited Lifetime Warranty against manufacturing defects for the original purchaser.

Warranty does not cover:

* Normal wear and tear
* Improper installation
* Accidents or abuse
* Racing damage
* Modifications made after purchase

Warranty coverage may vary depending on the manufacturer. Please refer to the individual product page or contact us for details.

Frequently Asked Questions

Payment Methods

We currently accept:

* Visa
* Mastercard
* American Express
* Apple Pay
* Google Pay
* Shop Pay
* PayPal
* EMT (Canada, upon request)

All payments are processed securely through our payment providers.

Do You Ship Internationally?

Yes.

NGX Motorsport ships worldwide.

International customers are responsible for any applicable duties, taxes, brokerage fees, and import charges required by their country.

If you need a shipping quote before placing an order, simply contact us.

Will This Part Fit My Vehicle?

Every product page includes vehicle compatibility information whenever possible.

If you’re unsure whether a part fits your vehicle, contact us with:

* Year
* Make
* Model
* Trim
* Engine

Our team will verify compatibility before you order.

What Happens After I Place My Order?

Once your order is received:

1. Your order is reviewed and confirmed.
2. Inventory is verified.
3. Products are prepared for shipment or ordered from our supplier.
4. Your order ships and tracking information is emailed to you.
5. Your order is delivered.

If there are any delays or availability issues, we’ll notify you promptly.